Is she mentally unsound or simply indecisive? I can't decide but this escapade is driving me insane! (pun intended)

So I had to write a statement to my manager today involving a disgruntled customer because she wanted my side of the story. This customer has been giving me nightmares for about a week or more now and the nightmare hasn't ended. Here’s an excerpt of the statement in which I described what transpired.

“Hello Amy,

On the Saturday that Mdm Pong arrived in the bank, she was depositing a cheque with one of our tellers, Soo Keow, at POSB Eastpoint Branch. I happened to be the PFC tagging on when she mentioned and lamented to Soo Keow how low the interest rates are now as well as how little her other investments with POSB/ DBS are giving in terms of returns. I then responded politely by informing the customer that the possibility of high returns would only come if one is willing to undertake higher risks. The customer nodded in agreement and I managed to invite her to take a seat together with her son at one of the consulting cubicles. This thus allowed me to give her a presentation pertaining to unit trusts in anticipation that she might be interested in investing in several of my recommendations.

During the factfind, I gathered that she had some form of investment experience based on the shares she had invested as well as a China fund she had incurred a loss on a couple of months ago. Knowing that she had a bad experience with China, I saw the opportunity to introduce to Mdm Pong the “First State Regional India Fund”. I showed her several visual aids and presentation kits and with such evidence, I expressed the fact that First State Regional India had been giving returns of up to 35% since January. We then discussed in detail the sector and industrial allocation adding also the potential of economical development among other things in the country. She then asked for my opinion on how it will continue to perform. In response, I made it a point to emphasize the fact that only if the trend continues, she may make up to 30% if she sells at the end of the year. I had not mentioned any form of guarantee in terms of returns on the part of the fund. At some points, she even wanted to withdraw her other funds with the bank to invest in “First State Regional India”. However, I tried to dissuade her as I felt it to be more prudent to leave her other funds alone as most of them were capital guaranteed although their returns were pale in comparison to higher risk funds. In addition, I advised that it would be better to diversify and separate the eggs into different baskets. After which, she proceeded by agreeing to the transaction.

Amy, I don’t think my presentation had any relevance whatsoever to her loss since it was due to her own accord that the cancellation was made during the free look period. She made the choice to cancel regardless of the fact that you, Peylian and especially myself had indicated the possibility of a loss if the price fluctuated below the value she had made the purchase. Now that she has made a loss, she is nit-picking and she is simply looking for someone to put the blame on.”

I had lunch with Vienna today and I realized that many people are discontented with their job these days. I mean I don’t really blame her. Many of us have different views and expectations of the jobs we go into and what others may enjoy may not necessarily be what we enjoy. Maybe it’s the frivolousness of the people she flies with or maybe it’s the fact that she thinks it’s a no-brainer job that irks her. One thing I know for sure is that the opportunity to travel sure rocks! I’m not tempted yet. Not yet at least.

So we finally did fitness during training at NUS today. 90% of the people who attended the party on Saturday didn’t turn up for training today. So much so that the coach has banned us from parties till the finals (mathematically, we’ve already made it to the finals). I’m so sleepy now. I think I’ll retire and write again tomorrow.

Ok gentlemen, I know what you must be thinking. But I'm sorry, the team's FULL. 6 guys is all we need in a team of 30 ladies. *grin* 

Effectively, 80% of the gals who went on to Gotham Penthouse that night got sloshed. We had Long Island Tea, Waterfall, Vodka Redbull, just to name a few....too bad I was driving so I didn't drink a lot. No brownie points or cash prizes for guessing who took this picture. 

Charades! I think I got the easiest movie to describe that night. That movie's name is "10". I confidently got up, took my spot and showed all ten fingers. I was done in two seconds after someone shouted "TEN"! Only thing was, no one in the room has ever heard and not to mention watched that movie before. Stumped lah. But everytime we guessed a movie correctly, the birthday gal in the opposition team had to drink. You can imagine how hard we were trying to make sure we get every movie correct.  

I can so tell she's trying to force that smile. She doesn't really like the bag, or does she? haha. 

Notice that the names on the cake aren't actually their names? 

Nice picture? Yes, I took it. I have a fetish for close-ups. 

Cake? delicious...Angel's (second gal from right) expression? Not unusual coming from her. Two happy birthday gals in one night? Priceless. 

The aftermath, candid.  

After the cake cutting and the typical let�s-sing-along-birthday-song, we proceeded to start our game of charades in which we had to guess the movies our team mates tried to act out.

 

I totally think Angela's head dress rocks. The theme was supposed to be "80s" and Angela actually took the trouble to borrow a dress from her mum! How cool is that?? I, on the other hand, didn't take the theme seriously. In fact, I was in berms! The gal second from right in the picture is Jane who�s the other birthday gal. She got so sloshed that night that she kept telling us that she wants to go to the park!? She sounded so serious that some of us actually contemplated bringing her to a real park (Birthday gals DO have their privileges, right?). At the end of it all, I had to send her home that night and she lives in Yishun by the way... I nearly dozed off a couple of times on my way back at 530 in the morning.

 

Finally! Imran seems oblivious to the stinky foot of stone-cold Joon and Angel (white top) really needs a tongue scrapper. Navy Captain Lester (white shirt pressing his head against Joon's knee) and I go way back coz' we came from the same church. I really like the expression on Leander's (checkered shirt, far right) face coz' he looks like Ong Bak in here. He's indo-chinese by the way. Talk about team bonding...the party was so fueled with liquor that 90% of those who attended the party failed to turn up for the training on Monday.  

Allan, who's doing a PHD in NUS, was two seconds away from being violated by Leander and Angel when this picture was taken. Leander, back facing camera, is also a banker but he's from our rival bank, OCBC. Top of the picture we have Joon grimacing for I don't know what reason and Jielun hardly visible given the poor lighting (Don't you say lousy camera).  

I once told someone that I thought tan lines had an appeal of its own. In some sense, I feel that it accentuates the areas exposed, adding to the sensuality factor. Interested? I can get their number...?

 

So we train hard and we play harder. After whipping the opposition team in the early afternoon, we all got down to Leander's place behind Goodwood Park Hotel to celebrate Siti and Jane's birthday.  

And that's Noel, always the nice guy who gladly offered his garden for us to hang out and chill that night.  

Noel's mum's cooking is very good. I can attest to that. And I believe that everyone who finished their food that night can as well.  

Pleasant dinner, pleasant company.

This was taken at Noel's place where we had a BBQ in his garden. Audrey and I aren't seeing each other now but I'm sure it's for the better. As the saying goes, "It is better to have loved and lost, than never to have loved at all."
Alfred Lord Tennyson


 

Having discovered each other's hidden talents, we decided to continue to hone them and come back with a vengeance the next round we go to Brenda's place. Who knows, Singapore Idol hopefuls? 

Needless to say, this is a nice picture. Needless to say, I took it.  

A duet! Bet my brother was talking behind my back when this picture was taken. He's the one on my left.  

We also managed to catch Nic giving Ivy some tips here. 

Twenty minutes into our "mini-concert" here, it suddenly occured to me why people go to K-box so often.  

Ten seconds into my first song, everyone in the room burst out laughing; Even I started laughing! But after I warmed up those vocal chords, the crooner in me surfaced and we soon started the ball rolling with buddies like Noel getting into the action.

 

I was a little apprehensive about whether the guys would be singing at all since this would be the first time we were having a KTV session; not counting the times when Nic and I used to sing during church camps, OBS camps and alcohol fueled parties where we sang as if we were tone deaf.